1.Wrong power-reboot repeatedly Or some Other power
problem

• AC24V 3A，AEW PTZ need 40W，high speed dome need 18W
• DC12V 5A need 20W
• POE （POE+ 802.3at 25W

2. Image is not clear

• Call80+set199+set71 to trigger lens self-check, set lens in optional region for at least 1 min.
• Call80+set205+set71 to check log if the deviation value is lower than 30 then the lens is fine,
  otherwise, please call us.

• If it didn’t step out, click advanced setting –reset lens, then check the video
  in Live View
• If still not clear, reboot PTZ.
• If reboot cannot solve this problem, call80+set242+set71 check a long
  distance static target
• If the image becomes clear ,then this problem is solved,
  otherwise call us.

3. PTZ always turn to same location

• Check weather you choose standby mode, if so, please remove.
• Check if there is any alarm linkage preset, if so, please remove it.
• VCA-pattern mode, check if you have set pattern before, if has, please delete
  setting.
• Check power supply.
• If still have some problems, please call us.

4. Wiper no answer.

• Temperature is lower than 11℃：wiper would open protection mode.
• Wiper damage.

5. Cannot focus on near object

• The minimum of focus distance is 6cm, this is for outdoors environment, if you want to
  show indoors, please adjust to 50cm.
• If indoors,change minimum focus distance to 50cm

6. Not effective Tracking

• Height of installation need 6m-8m
• The PTZ position is moved; need set again

7. Video carton

• PC CPU ,Graphics and memory limitation –reduce frame rate and bit rate
• Bandwidth is not enough, change switche
• Device input bandwidth limitation: please check parameters.

If you do have any other issue with your Tiandy IP PTZ camera, please leave a comment below and we will get back to you as soon as possible