Tiandy IPC&PTZ Troubleshoot

 

1.Wrong power-reboot repeatedly Or some Other power
problem

  • AC24V 3A,AEW PTZ need 40W,high speed dome need 18W
  • DC12V 5A need 20W
  • POE (POE+ 802.3at 25W

 

2. Image is not clear

  • Call80+set199+set71 to trigger lens self-check, set lens in optional region for at least 1 min.
  • Call80+set205+set71 to check log if the deviation value is lower than 30 then the lens is fine,
    otherwise, please call us.

 

  • If it didn’t step out, click advanced setting –reset lens, then check the video
    in Live View
  • If still not clear, reboot PTZ.
  • If reboot cannot solve this problem, call80+set242+set71 check a long
    distance static target
  • If the image becomes clear ,then this problem is solved,
    otherwise call us.

 

3. PTZ always turn to same location

  • Check weather you choose standby mode, if so, please remove.
  • Check if there is any alarm linkage preset, if so, please remove it.
  • VCA-pattern mode, check if you have set pattern before, if has, please delete
    setting.
  • Check power supply.
  • If still have some problems, please call us.

 

4. Wiper no answer.

  • Temperature is lower than 11℃:wiper would open protection mode.
  • Wiper damage.

 

5. Cannot focus on near object

  • The minimum of focus distance is 6cm, this is for outdoors environment, if you want to
    show indoors, please adjust to 50cm.
  • If indoors,change minimum focus distance to 50cm

 

6. Not effective Tracking

  • Height of installation need 6m-8m
  • The PTZ position is moved; need set again

 

7. Video carton

  • PC CPU ,Graphics and memory limitation –reduce frame rate and bit rate
  • Bandwidth is not enough, change switche
  • Device input bandwidth limitation: please check parameters.

 

If you do have any other issue with your Tiandy IP PTZ camera, please leave a comment below and we will get back to you as soon as possible

Leave a Reply